It typically takes a few business days for all credit card refunds to be processed and reflected on your statement.
Once your return is received by us, your refund will typically be processed within 10-15 business days. To request an RMA number, please email We do not issue RMA by phone. Packages without a valid RMA number on the outside of the box will be refused. Attach a shipping label with the RMA number onto the shipping box. Please do not write on or attach tape or labels to the product box (these will be refused) - use a packing box to return the product. Any item that states all sales are final/no returns on the product pageĪll returns should be insured by the buyer and sent via UPS, Fedex, or USPS with tracking.Clearance Items (Clearance items are clearly marked with "CLEARANCE" in the title - INCLUDING "DEMO CLEARANCE" OR "GENTLY USED CLEARANCE").However, if you received accessories with the product as part of a bundle, the accessories must be returned with the product, and they must be unused and unopened.Accessories (this includes all pickups, strings, picks, pedalboards, tuners, etc.).All Used/Vintage items must be returned in the same condition they were sent to you in, as well as include all materials that came with it. Be sure to include your order number and reason for return in the email.
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Please contact us directly at 48 hours of receiving your product for us to set up a manual return for you. Used and Vintage:Īll Used and Vintage items come with a 48 hour approval period. If you received a defective or incorrect item, please see our FAQ section below. Return shipping must be paid by the buyer.
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This includes orders that qualified for free or subsidized shipping. Please note: All actual shipping fees paid by Prymaxe will be deducted from your refund. It also does not cover items in the “What is NOT Returnable” list below. Our 45-Day Satisfaction Guarantee covers brand new products only - it does not cover used and clearance products (see below). We reserve the right to charge an up to 15% restocking fee on any opened guitars, amps, or keys being returned.
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All new items returned must be in BRAND NEW condition with zero signs of wear or use and must be returned in the original packaging with ALL materials (free/bundled items - must be unused/unopened, warranty cards, plastic, pouches, manuals etc.). If an item is not received by us within the 45-day window, the package will be refused. If you are not 100% satisfied with your purchase, you can return it within 45 days of the original purchase date for a store credit refund, or within 14 days of the original purchase date for a refund to the original purchase method (PayPal, credit card, etc). Last Updated: Ma45-Day Satisfaction Guarantee Prymaxe reserves the right to define abuse of the return policy on a case by case basis and consequently refuse subsequent return requests by said abuser and place them "All Sales Final". If you are unsure about a product, please contact us before you complete the purchase, and we'll do our best to find the item that will best suit your needs. This helps both us and the customer save time and money. While we want to make sure you are satisfied with your purchase, we would like to try to limit the amount of returns as much as possible. Please note: We are a small, family owned business. We will do our best to help but ultimately we are not responsible if this does occur. Parallel DC Cord: PCS-20A Size and Weight Width 73 mmĢ-3/8 inches Weight (including battery) 415 gġ5 oz * 0 dBu = 0.775 Vrms * The specifications are subject to change without notice.If your tracking number states your order has been delivered but your product is no where to be found you must immediately call your local police department and open an investigation.
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Leaflet ("USING THE UNIT SAFELY," "IMPORTANT NOTES," and "Information")Ĭarbon-zinc battery (9 V, 6F22) Options (sold separately) AC adaptor: PSA series *These figures will vary depending on the actual conditions of use. REDUCTION indicator Connectors INPUT jack: 1/4-inch phone typeĩV DC OUT jack Power Supply Carbon-zinc battery (9 V, 6F22) or Alkaline battery (9 V, 6LR61)ĪC adaptor (PSA series: sold separately) Current Draw 25 mA Expected battery life under continuous use Carbon: Approx. Pedal switch Indicator CHECK indicator (Serves also as battery check indicator) Nominal Input Level -20 dBu Input Impedance 1 M ohm Nominal Output Level -20 dBu Output Impedance 1 k ohm Recommended Load Impedance 10 k ohms or greater Bypass Buffered bypass Controls MODE selector switch